- E-Commerce

Mobile Commerce Platforms – Facts to Consider

With mobile commerce becoming advanced each day, retailers are becoming eager to branch out into the mobile web scenario. To make their products and services more reachable, new mobile commerce platforms need to be developed. There are numerous players in the market who provide platforms like Magneto, ATG, Marketlive, Escalate Retail, and Demandware. Platforms are being offered within the app through the mobile web combining browser detection and CSS, through services that allow mobile app usage, and through partnerships with third parties.

However, there are some factors that need to be kept in mind while retailers are looking to provide this mobile ecommerce solution:
Attention must be paid to the cost. Although the forum is expanding, the ROI will be significantly less due to lack of direct mobile transactions. M-commerce will surely be beneficial to the multichannel customer experience, but there is no parameter against which we can measure the benefits.
The management of the mobile site has to be integrated into the management tools and existing site merchandising. Adequate support must be available for content management, product content, category management, and order management.
Any mobile website needs to be maintained on a regular basis. The inventory, price, and production information must be up-to-date, but it also needs to include brand assets, product data, and assortment taxonomy. A constant synchronization needs to be maintained with the platform provider. Agencies and firms are cashing in on marketplace feeds or retailers affiliate to power the mobile websites but this has a drawback too. The feeds are often a part of the total assortment and may not have catalog management features.
The payment options must be made extremely easy. Users should be able to conduct transactions quickly using secure and PCI compliant webservices. That is why Apple has tasted success with their iPhone or iPod Touches.
The foundation of the operating systems of phones frequently undergoes changes with OS versions, new devices, and ecosystems. The management needs to be done pro-actively and the providers must help their customers to navigate easily.
Order management and customer care needs to be effectively coordinated. If this is not done, then the rate of customer satisfaction will start to drop and they will be roped in by the other players. Ideally, a constant and portable cart should be present that allows customers to shop via mobile and web and to be able to access via the other channel makes the entire procedure simple and easy for them. With the help of a consistent customer authentication capability, the multichannel effect of mobile commerce can be easily measured.

Mobile commerce platforms
have been developed and tested successfully but they still have a long way to go in terms of performance. Industry experts say that the current infrastructure of m-commerce platforms is not suitable to keep up with the demands that are increasing each day. A lot of evaluation and upgrading needs to be done immediately so that the implementation can be done in the proper way.